Te Tūmataititanga me ngā Ture Whakamahi
Ka kohia e Kāinga Ora ngā mōhiohio whaiaro mō te kawenga o ana taumahi me ngā mana ā-ture i raro i te Public and Community Housing Management Act 1992, te Residential Tenancies Act 1986 me te ture Kāinga Ora – Homes and Communities Act 2019.
Mā te whakamahi i tēnei paetukutuku, kei te whakaae koe kia kohikohi mātou i ngā mōhiohio mōu me tō kāinga. Ka kohia e mātou ēnei mōhiohio e ai ki te Privacy Act 2020 me tā mātou Kaupapahere Tūmataititanga. Ka taea rānei te pāwhiri i te hononga i raro ki te tiki i tētahi putanga PDF o te tuhinga Kaupapahere Tūmataititanga
https://kaingaora.govt.nz/assets/About-us/Kainga-Ora-Privacy-Policy.pdf
I raro i te Privacy Act 2020, nōu te mana ki te tono ki te kite i ngā mōhiohio katoa e puritia ana e mātou, me te tono kia whakatikahia, kia whakahoutia rānei aua mōhiohio. Nōu te haepapa ki te whakamōhio wawe mai i a mātou o tētahi panonitanga ki ō taipitopito whaiaro. E tono ai koe ki te kite i ngā mōhiohio e puritia ana e mātou, mō ētahi atu pātai tūmataiti rānei, tēnā whakapā atu ki: enquiries1@kaingaora.govt.nz
Nō ngā kaiwhakamahi o MyKāingaOra te haepapa ki te whakauru, me te hāpono i te tika o ā rātou ake taipitopito pūtea pēke. Āta tirohia mēnā nōu, ā, kei te tika hoki ngā taipitopito pūtea pēke e tāurutia ana e koe. Ahakoa rā, ki te whakaaro koe i hapa tō whakahou i ō taipitopito pūtea pēke, tēnā whakapā atu ki te Pokapū Ratonga Kiritaki a Kāinga Ora i 0800 801 601, Mane ki te Paraire, 8am ki te 6pm, ā, ka ngana mātou ki te āwhina.
Ka taea e MyKāingaOra te whakaatu mōhiohio i roto i ngā reo maha hāunga ngā reta a Kāinga Ora, ngā tauākī pūkete, me ngā mōhiohio tautiakitanga. Kāore e taea e KāingaOra te tukatuka tono i ētahi atu reo - tēnā whakamahia te reo Ingarihi mō ngā tono katoa mā MyKāingaOra, tae atu ki: ngā tono tautiaki, ngā mōhiohio whakapā, ngā urupare uiui, ngā whakahokinga kōrero, me te waea mai ki a mātou i te 0800 801 601. Mēnā he rerekētanga i waenga i te putanga Ingarihi o MyKaingaOra me tētahi whakamāoritanga, ka mana te putanga Ingarihi.
Me maumahara koe e kore rawa mātou e:
Ka taea e mātou te īmēra, te tuku rānei i ngā karere SMS ki a koe pēnei i ngā waehere whakahohe, te takiuru rangitahi rānei mō tā mātou tomokanga matihiko.
Ahakoa ka whāia e mātou ngā hātepe haepapa kia tae angitu ai ā mātou īmēra me ngā karere SMS, kāore e taea e mātou te whakaū i te tukunga nā ngā take kāore e taea e mātou te whakahaere, pēnei i ngā wāhitau īmēra hē, tawhito rānei, ngā kotinga nama waea pūkoro, whatunga rānei.
Ka taea e ngā kiritaki te whakamahi i tā mātou ratonga tuihono, a MyKāingaOra mō te kore utu, tētahi utu iti rānei, mai i tā rātou waea pūkoro, pūrere matihiko rānei. E wātea ana tēnei ratonga i runga i ngā whatunga pūkoro a Spark, Skinny, Vodafone me 2Degrees.
Me whakarite ngā kiritaki e kā ana tā rātou raraunga pūkoro. Kua tangohia e Kāinga Ora te utu i ngā wāhi katoa e taea ana, engari he wā anō ka whakamahi mātou i ngā tāpiritanga ā-paetukutuku ka whakamahi i ētahi raraunga iti a te kiritaki (mēnā he raraunga āna). I te nuinga o ngā wā, ka iti iho tēnei i te hēneti o te āheinga raraunga mō ia toronga.
Mēnā kāore he raraunga o tana pūrere, ka taea tonu te whakamahi i tā mātou ratonga tuihono a MyKāingaOra, mō te kore utu.
Ko ētahi atu ratonga tuihono e tata koreutu ana ko:
Ko te whakatau tata, he neke atu i te 90 ōrau ngā waea pūkoro a ō mātou kiritaki he tūhono ana ki a Spark, Skinny, Vodafone me 2Degrees. Ka taea e rātou te whakamahi i te kaupapa mai i ngā tōpito katoa o te motu.
Ka taea e ngā waea pūkoro katoa, ngā waea atamai me ngā pūrere matihiko, e āhei atu ana ki te ipurangi mā te whatunga kawekawe a tētahi o mātou kaiwhakarato hoa rangapū, te āhei atu ki ngā Raraunga Tautoko.
I te mea ko ētahi o ngā ratonga i tā mātou paetukutuku kāore i te taurima tikahia ake e Kāinga Ora, kāore i taea e mātou te whakaheke i ngā utu e pā ana ki ēnei ratonga.
Mēnā he kaihoko kē atu tō kaiwhakarato raraunga kawekawe nā tētahi atu pakihi whitimamao, e kore e taea e ngā kiritaki te āhei atu ki ngā Raraunga Tautoko.
Mai i te Poutūterangi 2020, koinei ngā kaiwhakarato kāore e uru ki raro i ngā Raraunga Tautoko:
Ko te tūmanako ake, ā tōna wā, ka uru ētahi o ēnei pakihi.
Ko ngā ratonga e rārangi mai ana i raro nei, kaore i te taurimatia e Kāinga Ora ake. Nā tēnei, kāore i taea e mātou te whakaheke i te utu e pā ana ki ēnei ratonga.
We will assess each maintenance request that is received from a customer. We may decide at our own discretion whether to undertake the maintenance requested or to decline to do so.
Responsibility for the costs of any repair can be assessed by either us or our contractors before and/or after maintenance work is undertaken. Depending on the circumstances, you may be charged for the full costs of the repairs / work.
By using our application, you agree not to send us any content which is (or could reasonably be expected to be) inappropriate.
Examples of inappropriate content include:
Vulgar or distasteful content.
Violent or threatening behaviour / signs towards any person.
Sexual in nature.
Hate speech.
Racial undertones.
Religious discrimination.
Manipulated or animated photos (or photos containing a person’s face).
If you send this kind of content to us, we may not be able to process your maintenance request. If you upload an image which is extreme or identifies illegal activity, then we may refer your communication to the Police. We may also not process vexatious (repeated or frequent unwarranted) requests. You will be notified of our decision not to process your request or in extreme cases, that we have forwarded your communication to the Police.
We collect personal information you provide to us directly from you when you make a maintenance request. You are responsible for promptly informing us of any change to your maintenance request.
We collect information you provide us for your maintenance request in accordance with these Terms and Conditions and our privacy statement, which is available here.
If you make a maintenance request electronically, we may collect information relating to that request via cookies. We use cookies to improve your experience of our websites. Cookies are small text files which are stored by your device when you visit most websites. Cookies do not collect personal information but information which improves functionality and allows targeted marketing of products and services based on visitor preferences.
Google Analytics, a web analysis tool, is incorporated into this website. Google Analytics records the following information when you visit our site:
The browser (e.g. Chrome) and operating system (e.g. Windows XP) you use.
The screen resolution of your PC.
The time and date you visit our site.
The internet address you access our site from (the IP address).
The search terms you use to find content.
The last site you visited before you came to our site.
This information is stored in a Google server. Only authorised staff within our agency can access the information. Our staff are bound by a strict privacy policy. Google Analytics also operates within a privacy policy.
View Google's security and privacy principles for Google Analytics
We may also collect other data including login methods, system performance etc to help us understand the application’s performance. We are constantly on the lookout for any suspicious/malicious activity.
We use the information you provide us to process your maintenance request. The information you provide us allows us to assess each maintenance situation and provide a better understanding of the work requested of our contractors. We may disclose your information to our contractors where necessary. We also use this information to assess whether our staff or contractors are able to attend at your property safely to undertake the required maintenance work.
If you do not provide the information requested we may not be able to process your request, or process it fully.
Under the Privacy Act 1993 you have the right to ask to see all information we hold about you and to ask us to correct or update that information.
To ask to see the information we hold about you, contact:
Enquiries Kāinga Ora
PO Box 2628
Wellington 6140
Email: enquiries1@kaingaora.govt.nz
An arrangement can be made to help you pay back your debt in a manageable way. After creating an arrangement, we will share your information with your Housing Support Manager who may be in contact with you to check that the arrangement is working for you. We will also use your anonymised data for internal reporting purposes and for monitoring the use of this service. Once you have agreed to make a payment arrangement, you need to ensure that you set up the payment method and that the correct amount is paid at the time you have agreed to - please see the wellbeing section to learn more about budgeting and setting up repayments with your bank. If an arrangement isn’t working for you, please call us on 0800 801 601 between 8AM and 6PM, Monday – Friday.