Tulaga e lē Faalauaiteleina & Tuutuuga o le Faaaogāina
E aoina e le Kāinga Ora faamatalaga patino mo le faatinoga o matafaioi faatulafonoina ma le malosiaga i lalo o le Public and Community Housing Management Act 1992, o le Residential Tenancies Act 1986 ma le Kāinga Ora – Homes and Communities Act 2019.
O le faaaogāina o le upegatafailagi lenei, ua e talia ai lo matou aoina o faamatalaga e faatatau ia te oe ma tagata o tou nonofo faatasi. Matou te aoina faamatalaga nei e tusa ai ma le Privacy Act 2020 faapea ai ma la matou Privacy Policy. E mafai ona e tatala le link o ta‘ua i lalo e maua ai se kopi o le Privacy Policy o faamauina ai faamaumauga i le pdf.
https://kaingaora.govt.nz/assets/About-us/Kainga-Ora-Privacy-Policy.pdf
I lalo o le Privacy Act 2020, e iai lau aiatatau e te talosaga ai mo le fia maua o faamatalaga uma o matou umia e faatatau ia te oe ma e talosaga ai ni faasa‘oga po o le faafou o faamatalaga nei. O lau matafaioi le vave logo mai matou i suiga i faamatalaga e patino ia te oe. E mafai ona tuuina mai sau talosaga pe a fia maua faamatalaga o matou umia e faatatau ia te oe, po o nisi tulaga e lē faalauaiteleina o e fia malamalama i ai, i le: enquiries1@kaingaora.govt.nz
O le matafaioi a tagata e faaaogāina le MyKāingaOra le tusia ma faamaonia le sa‘o o faamatalaga auiliili o teugatupe i le faletupe. Faamolemole silasila lelei ia sa‘o faamatalaga o teugatupe i le faletupe o lo o e tusia. Afai ua sese se faamatalaga na e taumafai e faasa‘o i faamatalaga o teugatupe i le faletupe, faamolemole faafesootai le Kāinga Ora Customer Service Centre i le 0800 801 601 Aso Gafua i le Aso Faraile 8am i le 6pm ma o le a matou taumafai e fesoasoani atu.
E faailoa e le MyKāingaOra faamatalaga ua tusia i le tele o gagana eseese ma e lē aofia ai tusi na tusia e le Kāinga Ora, faamatalaga o tupe faamauina, ma faamatalaga o galuega faaleleia. E lē mafai e le KāingaOra ona faagaioia talosaga i isi gagana - faamolemole faaaogā le Gagana Peretania mo talosaga uma e tuuina mai i le MyKāingaOra, e aofia ai: talosaga mo galuega faaleleia, faamatalaga tau fesootaiga, manatu faaalia i suesuega, ma manatu fia tuuina mai po o le vili mai i le 0800 801 601. Afai e iai ni faamatalaga e lē tutusa ai le lomiga ma le Faaperetania mo le MyKaingaOra ma le gagana ua faaliliuina i ai, o lona uiga e faaaogā lava le lomiga Faaperetania.
Faamolemole ia manatua o tulaga nei matou te lē faia lava:
E iai tulaga matou te lafo sa‘o atu ai ia te oe se imeli po o se feau SMS e pei o numera e te saini e tatala ai pe tatala ai le itulau o le initaneti o la matou upegatafailagi.
E ui i tulaga uma ua matou taumafai ai ia mautinoa ua e maua imeli ma feau SMS, e iai tulaga e lē mafai ona matou pulea e ono lē taunuu atu ai se feau ia te oe, e pei o le sese po o le lē toe aogā o se tuatusi o le imeli po o le numera telefoni ua lē toe faaaogā po o le motusia o uaea telefoni.
E mafai e tagata o lo o faaaogāina a matou auaunaga ona faaaogā la matou auaunaga i luga o le initaneti, le MyKāingaOra ma e itiiti pe leai foi se tupe e faaalu ai pe a faaaogā le telefoni feaveai po o se masini faatekonolosi. E maua le auaunaga lea mai fesootaiga mo telefoni feaveai a le Spark, Skinny, Vodafone ma le 2Degrees.
E moomia ona faaola le data o le telefoni feaveai. E tele vaega ua aveese ai e le Kāinga Ora tulaga e ono faaalu ai se tupe, ae e iai upegatafailagi faaopoopo matou te faaaogāina e faaaogā ai sina vaega o data o telefoni feaveai (pe afai o iai ni data o le telefoni feaveai). O le tele o tulaga, e lē atoa se sene o data e mafai ai ona tatala se upegatafailagi.
Afai e leai se data o lau masini faatekonolosi, e mafai pea ona faaaogā la matou auaunaga i luga o le initaneti, le MyKāingaOra, e aunoa ma se totogi.
O isi auaunaga i luga o le initaneti e toeitiiti lava leai ma se mea e totogi e faaaogā ai e aofia ai le:
Pe ā ma le 90 pasene o telefoni feaveai a tagata e faaaogāina a matou auaunaga o lo o faaaogāina auaunaga a le Spark, Skinny, Vodafone ma le 2Degrees. O fesootaiga nei e mafai ona faaaogā mai soo se vaipanoa o Niu Sila atoa.
E mafai e soo se telefoni feaveai, smartphone po o se masini faatekonolosi ona maua ai le initaneti mai nisi o fesootaiga tau telefoni feaveai o matou galulue faapaaga, ona maua ai Sponsored Data.
Talu ai e iai nisi o auaunaga o aofia i la matou upegatafailagi e lē o taulimaina sa‘o e le Kāinga Ora, o tulaga nei e lē mafai ai ona matou faaitiitia tupe faaalu e fesootai ma auaunaga nei.
Afai e te faaaogāina se kamupani e maua mai ai data mo telefoni feaveai o se kamupani e toe faatau atu data mai se isi kamupani tau fesootaiga televavave, o lona uiga e lē mafai e tagata o faaaogāina auaunaga ona maua Sponsored Data.
Talu mai Mati 2020, o kamupani nei e lē o aofia ai le maua o Sponsored Data:
E iai le faamoemoe i se taimi o le lumanai, o le a mafai ai ona faaaofia nisi o kamupani nei.
O auaunaga o ta‘ua i lalo o auaunaga e lē o taulimaina sa‘o e le Kāinga Ora. Talu ai lea tulaga, e lē o mafai ona matou tuuitiitia tupe faaalu e fesootai ma auaunaga nei.
We will assess each maintenance request that is received from a customer. We may decide at our own discretion whether to undertake the maintenance requested or to decline to do so.
Responsibility for the costs of any repair can be assessed by either us or our contractors before and/or after maintenance work is undertaken. Depending on the circumstances, you may be charged for the full costs of the repairs / work.
By using our application, you agree not to send us any content which is (or could reasonably be expected to be) inappropriate.
Examples of inappropriate content include:
Vulgar or distasteful content.
Violent or threatening behaviour / signs towards any person.
Sexual in nature.
Hate speech.
Racial undertones.
Religious discrimination.
Manipulated or animated photos (or photos containing a person’s face).
If you send this kind of content to us, we may not be able to process your maintenance request. If you upload an image which is extreme or identifies illegal activity, then we may refer your communication to the Police. We may also not process vexatious (repeated or frequent unwarranted) requests. You will be notified of our decision not to process your request or in extreme cases, that we have forwarded your communication to the Police.
We collect personal information you provide to us directly from you when you make a maintenance request. You are responsible for promptly informing us of any change to your maintenance request.
We collect information you provide us for your maintenance request in accordance with these Terms and Conditions and our privacy statement, which is available here.
If you make a maintenance request electronically, we may collect information relating to that request via cookies. We use cookies to improve your experience of our websites. Cookies are small text files which are stored by your device when you visit most websites. Cookies do not collect personal information but information which improves functionality and allows targeted marketing of products and services based on visitor preferences.
Google Analytics, a web analysis tool, is incorporated into this website. Google Analytics records the following information when you visit our site:
The browser (e.g. Chrome) and operating system (e.g. Windows XP) you use.
The screen resolution of your PC.
The time and date you visit our site.
The internet address you access our site from (the IP address).
The search terms you use to find content.
The last site you visited before you came to our site.
This information is stored in a Google server. Only authorised staff within our agency can access the information. Our staff are bound by a strict privacy policy. Google Analytics also operates within a privacy policy.
View Google's security and privacy principles for Google Analytics
We may also collect other data including login methods, system performance etc to help us understand the application’s performance. We are constantly on the lookout for any suspicious/malicious activity.
We use the information you provide us to process your maintenance request. The information you provide us allows us to assess each maintenance situation and provide a better understanding of the work requested of our contractors. We may disclose your information to our contractors where necessary. We also use this information to assess whether our staff or contractors are able to attend at your property safely to undertake the required maintenance work.
If you do not provide the information requested we may not be able to process your request, or process it fully.
Under the Privacy Act 1993 you have the right to ask to see all information we hold about you and to ask us to correct or update that information.
To ask to see the information we hold about you, contact:
Enquiries Kāinga Ora
PO Box 2628
Wellington 6140
Email: enquiries1@kaingaora.govt.nz
An arrangement can be made to help you pay back your debt in a manageable way. After creating an arrangement, we will share your information with your Housing Support Manager who may be in contact with you to check that the arrangement is working for you. We will also use your anonymised data for internal reporting purposes and for monitoring the use of this service. Once you have agreed to make a payment arrangement, you need to ensure that you set up the payment method and that the correct amount is paid at the time you have agreed to - please see the wellbeing section to learn more about budgeting and setting up repayments with your bank. If an arrangement isn’t working for you, please call us on 0800 801 601 between 8AM and 6PM, Monday – Friday.