Malu ‘o e Fakamatala Fakafo‘ituituí & Founga ki hono Ngāue‘akí
ʻOku tānaki ʻe he Kāinga Ora ha fakamatala fakafo‘ituitui ‘o fakataumuʻa ki hono fakahoko ‘o e ngaahi fatongia fakalaó mo e ngaahi faitu‘utu‘uni ʻi he malumalu ʻo e Lao ki he Pule‘i ‘o e Nofo‘anga Fakatokolahi mo e Komiunitií (Public and Community Housing Management Act 1992), Lao ki he Ngaahi Aleapau ki he Nofo Totongí 1986 (Tenancies ngaue 1986) mo e Lao ki he Kāinga Ora – Ngaahi ʻApi Nofo‘anga mo e Komiunitií 2019 (Kāinga Ora – Homes and Communities Act 2019).
ʻI hoʻo ngāue‘aki ‘a e uepisaiti ko ʻení, ʻokú ke loto ai ke mau tānaki ha fakamatala fekau‘aki mo koe mo e kakai ‘oku mou nofo fakatahá. ʻOku mau tānaki ʻa e fakamatala ko‘ení ʻi he fiema‘u ‘a e Lao ki hono Malu‘i ‘o e Fakamatala Fakafo‘ituituí 2020 pea mo ʻemau Tu‘utu‘uni Ngāue ki he Malu ‘a e Fakamatalá. Ko e founga ‘e tahá, ko ho‘o kātaki ‘o lomi‘i ‘a e fehokotaki ‘i laló ke tukuhifo‘aki ha tatau PDF ‘o e tohi Tu‘utu‘uni Ngāue ki he Malu ‘a e Fakamatalá.
https://kaingaora.govt.nz/assets/About-us/Kainga-Ora-Privacy-Policy.pdf
‘I he malumalu ‘o e Lao ki he Malu‘i Fakafo‘ituituí 2020, ‘oku ‘i ai ho‘o totonu ke kole ke ke sio ki he fakamatala kotoa pē ‘oku mau tauhi fekau‘aki mo koé pea kole mai foki ke mau fakatonutonu ‘a e fakamatalá. Ko ho fatongiá ke talamai ‘i he vave tahá kiate kimautolu ‘o kapau ‘oku ‘i ai ha ngaahi liliu ki ho ngaahi fakamatala fakafo‘ituituí. Ke kole mai ke ke sio ki he fakamatala ʻoku mau tauhi fekauʻaki mo koé, pe ki ha toe ngaahi fehuʻi ki he malu fakafoʻituitui, fetuʻutaki ki he: enquiries1@kaingaora.govt.nz
Ko kinautolu ‘oku nau ngāue‘aki ‘a e MyKāingaOra ko honau fatongiá ko e hū ki loto mo fakapapau‘i ‘oku tonu ‘a e ngaahi fakaikiiki ki he ‘enau ‘akauni pangikeé. Kātaki ʻo tuku hao taimi ke vakaiʻi fakalelei ʻa e ngaahi fakaikiiki ʻo e ʻakauni pangikē ʻokú ke fakahū mai ko hoʻo ʻakauní. Tukukehe kapau ʻokú ke pehē naʻe hala ‘a e ngaahi fakaikiiki fakamuimui taha ki ho‘o ʻakauni pangikē kuo ‘omaí, kātaki ʻo fetuʻutaki ki he Senitā Fakahoko Sēvesi ki he Kasitoma ‘a e Kāinga Ora ʻi he 0800 801 601 Mōnite ki he Falaite 8 pongipongi ki he 6 efiafi pea te mau feinga ke tokoni atu.
Ko e MyKāingaOra ‘oku tu‘u ai ‘a e fakamatala ‘i he ngaahi lea kehekehe kā ‘oku ‘ikai kau ai ‘a e ngaahi tohi mei he Kāinga Ora, ngaahi fakamatala ʻakauni pangikē, mo e fakamatala ki hono tokanga‘i. ‘Oku ‘ikai lava ‘e he KāingaOra ke fakahoko ha ngāue ki ha ngaahi kole ‘oku ‘omai ‘i ha ngaahi lea kehekehe - kātaki ʻo ngāue‘aki ʻa e lea faka-Pilitāniá ki he ngaahi meʻa kotoa pē ʻoku fakahū mai ʻi he MyKāingaOra, kau ai ʻa e: ngaahi kole ki he monomono falé, fakamatala ki he fetuʻutakí, ngaahi tali ki he ‘a‘ahí, moha fakamatala mai ki he ‘emau ngāué pe telefoni mai kiate kimautolu ʻi he 0800 801 601. Kapau ‘oku ‘i ai ha faikehekehe ‘i he fakamatala faka-Pilitānia ‘i he MyKaingaOra pea mo ha fakatonulea kehe, ‘e ngāue‘aki pē ‘a e fakamatala ‘i he lea faka-Pilitāniá.
Kātaki ‘o manatuʻi he ʻikai ‘aupito te mau:
ʻE lava ke mau ʻīmeili pe ʻoatu ha fekau fakahangatonu kiate koe ‘i he SMS hangē ko e ngaahi kouti ki hono faka‘ataá pe hū fakataimi ‘aki ki he pōtolo faka‘ilekituloniki (digital portal).
Lolotonga ‘oku mau fai ‘a e ngaahi me‘a kotoa pē ke fakapapau‘i ‘oku lava ke ‘oatu ‘a e ngaahi ‘īmeilí mo e fekaú ‘i he SMS, ‘oku ‘ikai te mau lava ‘o fakapapau‘i ‘e ‘oatu koe‘uhi ‘oku ‘i ai e ngaahi me‘a ‘oku ‘ikai temau lava ‘o mapule‘i, hangē ko e hala pe motu‘a ‘a e tu‘asila ‘īmeilí, fika ‘o e telefoni to‘oto‘ó pe ‘ikai ke ngāue ‘a e ngaahi netiueká (network outages).
‘Oku lava ‘emau kau kasitomā ‘o ngāue‘aki ‘emau ngaahi sēvesi ‘i he ‘initaneti, MyKāingaOra ‘aki ha ki‘i totongi si‘isi‘i pe ta‘e totongi mei he ‘enau telefoni to‘oto‘ó pe me‘angāue faka‘ilekitulonikí. ‘Oku ma‘u atu ‘a e sēvesi koení mei he ngaahi netiueka ki he telefoni to‘oto‘o ‘a e Spark, Skinny, Vodafone mo e 2Degrees.
‘Oku fiema‘u ke fakapapau‘i ‘e he kau kasitomā ‘oku fakamo‘ui ‘a e ngaahi fakamatalá (data) ‘i he ‘enau telefoni to‘oto‘ó. Kuo ‘osi toʻo ʻe he Kāinga Ora ʻa e totongi ʻi ha feituʻu pē ʻe ala lava aí, ka ʻoku tau fakaʻaongaʻi ʻa e uepisaití ‘oku ala tānaki ki ai pea te ne ngāue‘aki pē ha kiʻi fakamatala siʻisiʻi fekau‘aki mo e kau kasitomá (kapau ʻoku ʻi ai hanau ngaahi fakamatala). ‘I he ngaahi keisi lahi, ‘oku si‘i ange ia ‘i he seniti ‘e taha ‘a e mahu‘inga ‘o e data ‘oku faka‘atā ‘i he fo‘i hū kotoa pē ki he uepisaití.
Kapau ‘oku ‘ikai ke ‘i ai ha‘o data ‘i ho‘o ngaahi me‘angāue faka‘ilekitulonikí, ‘e kei lava pē ke nau ngāue ta‘etotongi ‘aki ‘emau sēvesi MyKāingaOra, ‘i he ‘initanetí.
Ko e ngaahi sēvesi kehe ‘e ni‘ihi ‘i he ‘initanetí ‘oku meimei ta‘etotongí ‘oku kau ai ‘a e:
Kuo ‘osi fakafuofua‘i ‘oku ‘ikai to e si‘i hifo ‘i he peseti ‘e 90 ‘a e ngaahi telefoni to‘oto‘o ‘a ‘emau kau kasitomā ‘oku ‘osi fakafehokotaki ki he Spark, Skinny, Vodafone mo e 2Degrees. ‘E lava kenau ngāue‘aki ‘a e faingamālie koeni mei ha feitu‘u pē ‘i Nu‘u Silá ni.
Ko ha fa‘ahinga telefoni toʻotoʻo, smartphone pe naunau fakaʻilekitulonika pē ‘oku nau lava ʻo hū ki he ʻInitaneti ʻi he netiueka toʻotoʻo ʻa ha taha ʻo ʻemau ngaahi hoa ngāue, te ne lava ʻo hū ki he faingamālie kuo siponisoa (Sponsored Data).
Koe‘uhi ‘oku ‘i ai ‘a e ngaahi sēvesi ‘i he ʻemau uepisaitī ‘oku ‘ikai ke fehokotaki hangatonu (hosted) mo e Kāinga Ora, kuo ‘ikai ai ke mau lava ʻo fakasiʻisiʻi ʻa e ngaahi fakamole ʻoku fekauʻaki mo e ngaahi sēvesii koʻení.
Kapau ko e kautaha ‘oku ‘oatu ho‘o data ‘i ho‘o telefoni toʻotoʻo ‘oku nau to e fakatau atu ia mei ha kautaha fetu‘utaki telefoni kehe, he ʻikai lava ‘e he kau kasitomā ke nau hū atu ki he Sponsored Data.
Mei Maʻasi 2020, ko e ngaahi kautaha fakahoko ngāue eni ‘oku ‘ikai kau ki he Sponsored Data:
ʻOku mau ʻamanaki ke fakakau mai ha niʻihi ʻo e ngaahi kautaha ko ʻení, ‘amui ange.
Ko e ngaahi sēvesi ‘oku fokotu‘u atu ‘i laló ‘oku ‘ikai tokanga‘i fakahangatonu ia ‘e he Kāinga Ora. ‘I he ‘uhinga koʻeni, kuo ʻikai ke mau lava ʻo fakasiʻisiʻi ʻa e ngaahi fakamole ʻoku fekauʻaki mo e ngaahi sēvesi ko‘eni.
We will assess each maintenance request that is received from a customer. We may decide at our own discretion whether to undertake the maintenance requested or to decline to do so.
Responsibility for the costs of any repair can be assessed by either us or our contractors before and/or after maintenance work is undertaken. Depending on the circumstances, you may be charged for the full costs of the repairs / work.
By using our application, you agree not to send us any content which is (or could reasonably be expected to be) inappropriate.
Examples of inappropriate content include:
Vulgar or distasteful content.
Violent or threatening behaviour / signs towards any person.
Sexual in nature.
Hate speech.
Racial undertones.
Religious discrimination.
Manipulated or animated photos (or photos containing a person’s face).
If you send this kind of content to us, we may not be able to process your maintenance request. If you upload an image which is extreme or identifies illegal activity, then we may refer your communication to the Police. We may also not process vexatious (repeated or frequent unwarranted) requests. You will be notified of our decision not to process your request or in extreme cases, that we have forwarded your communication to the Police.
We collect personal information you provide to us directly from you when you make a maintenance request. You are responsible for promptly informing us of any change to your maintenance request.
We collect information you provide us for your maintenance request in accordance with these Terms and Conditions and our privacy statement, which is available here.
If you make a maintenance request electronically, we may collect information relating to that request via cookies. We use cookies to improve your experience of our websites. Cookies are small text files which are stored by your device when you visit most websites. Cookies do not collect personal information but information which improves functionality and allows targeted marketing of products and services based on visitor preferences.
Google Analytics, a web analysis tool, is incorporated into this website. Google Analytics records the following information when you visit our site:
The browser (e.g. Chrome) and operating system (e.g. Windows XP) you use.
The screen resolution of your PC.
The time and date you visit our site.
The internet address you access our site from (the IP address).
The search terms you use to find content.
The last site you visited before you came to our site.
This information is stored in a Google server. Only authorised staff within our agency can access the information. Our staff are bound by a strict privacy policy. Google Analytics also operates within a privacy policy.
View Google's security and privacy principles for Google Analytics
We may also collect other data including login methods, system performance etc to help us understand the application’s performance. We are constantly on the lookout for any suspicious/malicious activity.
We use the information you provide us to process your maintenance request. The information you provide us allows us to assess each maintenance situation and provide a better understanding of the work requested of our contractors. We may disclose your information to our contractors where necessary. We also use this information to assess whether our staff or contractors are able to attend at your property safely to undertake the required maintenance work.
If you do not provide the information requested we may not be able to process your request, or process it fully.
Under the Privacy Act 1993 you have the right to ask to see all information we hold about you and to ask us to correct or update that information.
To ask to see the information we hold about you, contact:
Enquiries Kāinga Ora
PO Box 2628
Wellington 6140
Email: enquiries1@kaingaora.govt.nz
An arrangement can be made to help you pay back your debt in a manageable way. After creating an arrangement, we will share your information with your Housing Support Manager who may be in contact with you to check that the arrangement is working for you. We will also use your anonymised data for internal reporting purposes and for monitoring the use of this service. Once you have agreed to make a payment arrangement, you need to ensure that you set up the payment method and that the correct amount is paid at the time you have agreed to - please see the wellbeing section to learn more about budgeting and setting up repayments with your bank. If an arrangement isn’t working for you, please call us on 0800 801 601 between 8AM and 6PM, Monday – Friday.