隐私和使用条款
Kāinga Ora (新西兰房屋署） 收集个人信息的目的是根据《1992年公共和社区住房管理法》、《1986年住宅租赁法》和《2019年Kāinga Ora - 住宅和社区法》履行其法定职能和权力。
使用本网站即表示您同意我们可以收集有关您和您的家人的信息。我们根据《2020年隐私法》和我们的“隐私政策”收集此信息 。或者，请单击下面的链接下载隐私政策文档的PDF版本。
https://kaingaora.govt.nz/assets/About-us/Kainga-Ora-Privacy-Policy.pdf
根据《2020年隐私法》，您有权要求查看我们持有的有关您的所有信息，并要求我们更正或更新该信息。您有责任及时通知我们您个人详细信息的任何更改。要求查看我们持有的有关您的信息，或查看有关任何其他隐私问题，请联系： enquiries1@kaingaora.govt.nz
MyKāingaOra用户有责任输入他们自己的银行账户详细信息及验证是否正确。请花点时间仔细检查您输入的银行账户信息是否属于您自己且正确无误。但是，如果您认为自己在更新银行账户详细信息时出错，请拨打0800 801 601与Kāinga Ora客户服务中心联系，周一至周五上午8点至下午6点，我们将尽力提供帮助。
MyKāingaOra可以以多种语言显示信息，但Kāinga Ora信函、帐户对帐单和维修信息除外。KāingaOra无法用其他语言处理请求。通过MyKāingaOra提交的所有材料都需用英文，这包括：维修申请、联系信息、调查表回复、反馈，您也可以致电0800 801 601与我们联系。如果MyKaingaOra的英文版本与翻译版本之间存在任何不一致之处，则以英文版本为准。
请记住，我们永远不会：
我们可能会直接向您发送电子邮件或短信，例如激活码或临时登录我们的数字门户。
虽然我们采取一切合理措施确保最大可能地成功送达电子邮件和短信，但出于我们无法控制的原因，例如电子邮件地址不正确或已过时，手机号码或网络中断，我们则无法保证成功送达。
客户可以通过他们的手机或数字设备以很少费用或免费使用我们的在线服务MyKāingaOra。此服务可在Spark、Skinny、Vodafone 和 2Degrees移动网络上使用。
客户需要确保其移动数据已打开。Kāinga Ora已经尽可能地取消了费用，但我们确实使用了网站附加组件，这些附加组件将使用很少的客户上网流量（如果他们有的话）。在大多数情况下，每次访问将使用不到一分的上网流量。
如果您的设备上没有上网流量，您仍然可以免费使用我们的在线服务MyKāingaOra。
其他几乎免费的在线服务包括：
据估计，我们客户中至少有90%的手机连接到Spark、Skinny、Vodafone 和 2Degrees。他们将能够在新西兰的任何地方利用这一新生事物。
任何手机、智能手机或数字设备，只要可以通过与我们有合作伙伴关系的提供商的移动网络访问互联网，就可以使用“赞助数据”。
由于我们网站上的某些服务并非由Kāinga Ora直接负责，因此我们无法降低与这些服务相关的成本。
如果您的移动数据提供商是其他电信公司数据的经销商，则客户将无法使用“赞助数据”。
截至2020年3月，“赞助数据“不覆盖以下提供商：
我们希望稍后将纳入一部分这些公司。
下面列出的服务不是由Kāinga Ora直接负责的。因此，我们无法降低与这些服务相关的费用。
We will assess each maintenance request that is received from a customer. We may decide at our own discretion whether to undertake the maintenance requested or to decline to do so.
Responsibility for the costs of any repair can be assessed by either us or our contractors before and/or after maintenance work is undertaken. Depending on the circumstances, you may be charged for the full costs of the repairs / work.
By using our application, you agree not to send us any content which is (or could reasonably be expected to be) inappropriate.
Examples of inappropriate content include:
Vulgar or distasteful content.
Violent or threatening behaviour / signs towards any person.
Sexual in nature.
Hate speech.
Racial undertones.
Religious discrimination.
Manipulated or animated photos (or photos containing a person’s face).
If you send this kind of content to us, we may not be able to process your maintenance request. If you upload an image which is extreme or identifies illegal activity, then we may refer your communication to the Police. We may also not process vexatious (repeated or frequent unwarranted) requests. You will be notified of our decision not to process your request or in extreme cases, that we have forwarded your communication to the Police.
We collect personal information you provide to us directly from you when you make a maintenance request. You are responsible for promptly informing us of any change to your maintenance request.
We collect information you provide us for your maintenance request in accordance with these Terms and Conditions and our privacy statement, which is available here.
If you make a maintenance request electronically, we may collect information relating to that request via cookies. We use cookies to improve your experience of our websites. Cookies are small text files which are stored by your device when you visit most websites. Cookies do not collect personal information but information which improves functionality and allows targeted marketing of products and services based on visitor preferences.
Google Analytics, a web analysis tool, is incorporated into this website. Google Analytics records the following information when you visit our site:
The browser (e.g. Chrome) and operating system (e.g. Windows XP) you use.
The screen resolution of your PC.
The time and date you visit our site.
The internet address you access our site from (the IP address).
The search terms you use to find content.
The last site you visited before you came to our site.
This information is stored in a Google server. Only authorised staff within our agency can access the information. Our staff are bound by a strict privacy policy. Google Analytics also operates within a privacy policy.
View Google's security and privacy principles for Google Analytics
We may also collect other data including login methods, system performance etc to help us understand the application’s performance. We are constantly on the lookout for any suspicious/malicious activity.
We use the information you provide us to process your maintenance request. The information you provide us allows us to assess each maintenance situation and provide a better understanding of the work requested of our contractors. We may disclose your information to our contractors where necessary. We also use this information to assess whether our staff or contractors are able to attend at your property safely to undertake the required maintenance work.
If you do not provide the information requested we may not be able to process your request, or process it fully.
Under the Privacy Act 1993 you have the right to ask to see all information we hold about you and to ask us to correct or update that information.
To ask to see the information we hold about you, contact:
Enquiries Kāinga Ora
PO Box 2628
Wellington 6140
Email: enquiries1@kaingaora.govt.nz
An arrangement can be made to help you pay back your debt in a manageable way. After creating an arrangement, we will share your information with your Housing Support Manager who may be in contact with you to check that the arrangement is working for you. We will also use your anonymised data for internal reporting purposes and for monitoring the use of this service. Once you have agreed to make a payment arrangement, you need to ensure that you set up the payment method and that the correct amount is paid at the time you have agreed to - please see the wellbeing section to learn more about budgeting and setting up repayments with your bank. If an arrangement isn’t working for you, please call us on 0800 801 601 between 8AM and 6PM, Monday – Friday.